This document was last updated July 17, 2006.

Access Solutions, Inc. ("ASI") is committed to protecting your privacy. This Privacy Policy explains our privacy practices for our websites, www.tssadmin.com and www.securityadmin.com on the World Wide Web (the "Site"). You can travel through some of our Site without giving us any information about yourself. But often we do need information to provide services that you request. The following statement explains our information-gathering and dissemination practices. Please read the complete ASI Privacy Policy.


General Information

ASI may periodically update this Privacy Policy. If so, ASI will post the updated Privacy Policy on this Site. ASI encourages you to review this Privacy Policy from time to time for any changes.

If users have questions or concerns regarding this statement, you should first contact: privacy@tssadmin.com.

By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY ASI AT THIS SITE.

What Information We Gather/Track

You may decide whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

Except as described below, ASI will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of ASI; (3) to enforce the ASI Terms of Service; (4) in the event of a merger, acquisition or sale of all or substantially all ASI' assets relating to the business in connection with which the information was collected; or (5) to provide necessary information to Business Partners directly involved in the marketing, sale, delivery or support of ASI products. ASI keeps personally identifiable information collected in the course of registration on the ASI Site confidential and does not sell, trade, or exchange mailing lists with any organization except as described herein. ASI collects personally identifiable information that can be divided into the following categories:

Registration for Support, Downloads and Training: We ask you for certain personally identifiable information as part of the registration for accesing our Support, Downloads and Training Services (including but not limited to your name, email address, mailing address and phone number, and information about the quantity, type and serial numbers of computers at your site). Certain of this information is necessary in order to conclude the transaction, and for applicable products, to be eligible to receive technical support. We and our Business Partners use this information to send you communications, including product license keys, informative emails/newsletters about ASI product upgrades, product updates, new products, and services, and to provide you with special offers that may be of interest to you. In the event you no longer wish to receive such information, you may choose to opt out of receiving further communications by complying with the procedures listed in the "Updating/Unsubscribing Your Email Address" section of this Privacy Policy.

Technical Support: If you request technical support online, we will ask you for information necessary to complete the transaction such as your name, email address and information about your computer hardware, software, and the nature of the problem you are experiencing. In the course of providing support, your data may be transmitted to service providers that are under contract to ASI and have agreed to abide by the provisions of this privacy policy.

Surveys: ASI periodically requests information from users via surveys. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose this information. Survey information is not sold, shared, or rented to any third party except Business Partners directly involved in the marketing, sale, delivery or support of ASI products, and is used internally solely by ASI for purposes of improving the use and satisfaction of this Site, Services, and our products.



If You Opt to Receive Communications, How We Will Contact You


Email
With your permission, ASI will send you communications, including informative emails/newsletters about product upgrades, product updates, new products, and services. These communications provide you with special offers that may be of interest to you.

Site Functionality

Cookies
Persistent "cookies" are small pieces of information that your browser stores on your computer on behalf of a Web site that you have visited. The Site does not use persistent cookies. In order to complete transactions on our site, we do use session cookies. These session cookies do not collect information about you, only about your browser session, and they are destroyed when you close your browser. No data is stored on your computer.

Log Files
We (ASI and/or our Business Partners directly involved in the marketing, sale, delivery or support of ASI products) do keep track of the domains from which you access our Site on the World Wide Web, and may log IP addresses or other identifiers. We do this to gather information regarding use of our Site to identify frequency of access to specific pages in the Site as well as to track users' movements within the Site. This helps us to determine the popularity or visitor interest in each page or component of the Site.

Additionally, all access performed while logged-in is tracked and logged for ASI’s internal use for security and support purposes.

Security of Your Information
All information gathered on the Site is stored and maintained in secure facilities. All transmissions of personally identifiable customer data are encrypted and secure.

If you have any questions about the security at our Site, you can send an email to privacy@tssadmin.com.

Please note that this email address will reject messages with attachments of any kind.

Correcting/Updating Personal Information
You are free to update your information at any time directly through our Site. At your request, ASI will change your information; we may request evidence of your identity before doing so. Inasmuch as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to ASI communications on your behalf. Should you wish to update the email address at which you receive communications from us, please see the next section ("Updating/Unsubscribing Your Email Address") below.

To change your information, or request that your information be changed, please use one of the following options:

  • Log in at http://www.tssadmin.com
  • Send email to us at privacy@tssadmin.com
    Please note that this email address will reject messages with attachments of any kind.
  • By Postal Mail:
    Attn: Privacy Contact
    ASI
    7911 Little Ln
    Pleasant Valley, MO 64068-9187

Updating/Unsubscribing Your Email Address
Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our Site at the point where we ask for the information.

If you wish to update your email address in order to receive ASI communications at a new address, we ask that you unsubscribe your old email address first, and then provide your new email address by typing it into the "My Account Settings" section of the ASI web site that is accessible upon Login. This will update the email address in our user communications system.

Users who no longer wish to continue receiving our communications may opt-out of receiving these communications in the following ways:

  • By de-selecting the "Inform me about important updates and news" option in the "My Account Settings" section on the ASI web site
  • Send email to us at privacy@tssadmin.com
  • By Postal Mail:
    Attn: Unsubscribe
    ASI
    7911 Little Ln
    Pleasant Valley, MO 64068-9187

 

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